Technical Help

Have you tried to register for an account and had some issues?  We hope we can help you with the below.

Did you get the 'session expired and/or cookies are not enabled in your browser' message displayed?

Never fear! You just need to delete your browser's account from the cookies. :p

How to delete cookies

Internet Explorer 6.x - Windows

  1. Within IE, go to Tools | Internet Options.
  2. Click Delete Cookies.
  3. Click OK.

Internet Explorer 7.x - Windows

  1. Within IE, go to Tools | Internet Options.
  2. Click on the General tab and then click the Delete... button.
  3. Click the Delete cookies button.
  4. Click the Yes button.
  5. Then click the Close button, followed by the OK button.

Internet Explorer - Mac

  1. On a Classic OS machine, go to Edit | Preferences. On OS X go to Explorer | Preferences.
  2. Expand the Receiving Files option on the left if it isnít already.
  3. Click Cookies.
  4. In the box that displays all the cookies on the machine, click once to select one, and then press Command-A to select all.
  5. Click Delete.
  6. Click OK.

Netscape 7.x/Mozilla - Windows

  1. Within Netscape, go to Tools | Cookie Manager | Manage Stored Cookies.
  2. Click Remove All Cookies.

Netscape 7.x/Mozilla - Mac

  1. Within Netscape, go to Tools | Cookie Manager | Manage Stored Cookies.
  2. Click Remove All Cookies.
  3. Click OK.

Firefox 1.5 - Windows

  1. Open Firefox and go to Tools | Options.
  2. Click Privacy.
  3. View the "Cookies" tab and click the Clear Cookies Now (older versions of Firefox are very similar to these instructions).

Firefox 2.x - Windows

  1. Open Firefox and go to Tools | Options.
  2. Click Privacy.
  3. Click the "Show Cookies" button and then click the Remove All Cookies button.

Firefox 3.x - Windows

  1. Open Firefox and go to Tools | Options.
  2. Click Privacy.
  3. Click the "Show Cookies" button and then click the Remove All Cookies button.

Firefox 1.5 - Mac

  1. Open Firefox and go to Firefox | Preferences.
  2. Click Privacy.
  3. View the "Cookies" tab and click the Clear Cookies Now (older versions of Firefox are very similar to these instructions).

Firefox 2.x - Mac

  1. Open Firefox and go to Firefox | Preferences.
  2. Click Privacy.
  3. Click the "Show Cookies" button and then click the Remove All Cookies button.

Firefox 3.x - Mac

  1. Open Firefox and go to Firefox | Preferences.
  2. Click Privacy.
  3. Click the "Show Cookies" button and then click the Remove All Cookies button.

Safari 2.x, 3.x

  1. Open Safari and go to Safari | Preferences.
  2. Click Security.
  3. Click Show Cookies.
  4. Click Remove All.

 

 You may also need to ENABLE cookies if they are not already enabled.

How to Enable Cookies


To enable cookies, follow the instructions below for the browser version you are using.

Mozilla Firefox (1.0 final release and earlier)

  • Go to the "Tools" menu.
  • Select "Options".
  • Select the "Privacy" icon in the left panel.
  • Check the box corresponding to "Allow sites to set cookies".
  • Click "OK" to save changes.
Netscape 7.1/Mozilla 5.0
  • Select "Preferences" from the Edit menu.
  • Click on the arrow next to "Privacy & Security" in the scrolling window to expand.
  • Under "Privacy & Security", select "Cookies."
  • Select "Enable all cookies".
  • Click "OK".
Microsoft Internet Explorer 6.0+
  • Select "Internet Options" from the Tools menu.
  • Click on the "Privacy" tab.
  • Click the "Default" button (or manually slide the bar down to "Medium") under "Settings".
  • Click "OK".
Microsoft Internet Explorer 5.x
  • Select "Internet Options" from the Tools menu.
  • Click on the "Security" tab.
  • Click the "Custom Level" button.
  • Scroll down to the "Cookies" section.
  • To enable:
    • Set "Allow cookies that are stored on your computer" to "Enable".
    • Set "Allow per-session cookies" to "Enable".
  • Click "OK".
Microsoft Internet Explorer 4.x
  • Select "Internet Options" from the View menu.
  • Click on the "Advanced" tab.
  • Scroll down to find "Cookies" within the "Security" section.
  • To enable:
    • Select "Always accept cookies".
  • Click "OK".
Netscape Communicator 4.x
  • Select "Preferences" from the Edit menu.
  • Find the "Cookies" section in the "Advanced" category.
  • To enable:
    • Select "Accept all cookies" (or "Enable all cookies").
  • Click "OK".